The Saint Francis Medical Centralized Scheduling Department was created to offer patients one comprehensive resource to help with all their healthcare needs including:
- Finding a doctor
- Scheduling appointments
- Registering for events
- Asking questions
Call Saint Francis Medical Center’s Centralized Scheduling Department to find a physician you can trust at 573-331-5111. A representative can connect you to the right provider, refer you to helpful health resources and answer any questions you may have regarding this or other services.
Hours
Monday – Friday: 7 am – 7 pm
Saturday: 8 am – noon
Appointment Reminders
Saint Francis Healthcare System sends automated text and call reminders three weeks, three days and three hours before all scheduled appointments.
The text will come from the short code 83816. Please follow the instructions provided in the message. If you have any questions, please call your provider’s office.
Appointment Reminder Frequently Asked Questions
Can I opt out of text message reminders?
Yes. You can text “Stop” to the short code 83816.
Can I opt out of telephone voice reminders?
Yes. Once you receive a voice reminder, it will include directions on opting out of voice reminders.
I replied to the text message and received another message that the system did not understand my reply. Why?
For appointment confirmation messages the system is only set to recognize a few responses. When applicable, “1” confirms the appointment, “2” reschedules the appointment and “3” cancels the appointment. Not all messages will recognize these numeric responses. “STOP” will opt you out of text messaging.
What do I do if I have opted out of text and/or voice messages and have decided I want to receive those messages?
If you would like to receive text messages again, you can text “Start” to our short code at 83816. If you would like to opt-in to voice messages again, please send an email to scheduling@sfmc.net.
When are the messages sent?
Most departments and providers are set on the 3-3-3 rule, which sends reminders three weeks prior to the appointment, three days prior to the appointment and three hours prior to the appointment. Messages are sent seven days a week during appropriate times, for instance, not too early or too late. These times are system settings and cannot be adjusted per patient. The three-day message asks you to confirm or cancel. The three-week and three-hour messages are simply notification reminders.
Why am I getting both voice reminders and text reminders?
Reminders are set per patient. Suppose a phone number is listed for more than one patient. In that case, it is possible that one patient could receive voice messages and one could receive text messages to the same phone number depending on patient preferences and actions.
I only have one visit/test/procedure. Why did I receive multiple appointment reminders?
Although you may have one service that is scheduled, it may require multiple parts or appointments to complete a single service, such as lab or imaging. Details are always available to view in the MyChart app.
